Discussion about this post

User's avatar
VK's avatar
May 8Edited

I didn't use the link above and just went to Amazon and searched for "Bryan Caplan". The book was the last search result on the first page. There were several random items in search results above the new book and they weren't even books or associated with Bryan at all. Several of the results listed above the new book were books I already purchased from Amazon.

I order roughly 100 books from Amazon per year and probably do 1000 searches per year. My intent in clear. Google understands me very very well based on my habits and data.

Amazon is great in general but one consistently terrible part of their website infrastructure is search. It was terrible when I worked at Amazon (A9) and is still terrible.

They don't prioritize fixing it because they are essentially a monopoly for US online shopping. I wish I had an alternative place to shop so I could help them see that this terrible customer experience needs to be addressed with my feet.

I did buy the book, but it was yet another frustrating experience that was not customer centric at all.

Expand full comment
Buzen's avatar

Thanks, just bought it for Kindle, although I always buy paper versions of your graphic books for a better experience.

Expand full comment
15 more comments...
ErrorError